Privacy Policy

1. Introduction

Hair Transplant Thailand ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our website or services, you consent to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Complete consultation forms
• Contact us via email, phone, or WhatsApp
• Book our services
• Subscribe to our communications

This information may include:

• Contact Information: Name, email address, phone number, address
• Demographic Information: Age, gender, location
• Medical Information: Health history, current medications, medical conditions relevant to hair transplant procedures
• Travel Information: Passport details, travel preferences, accommodation needs
• Payment Information: Billing details (processed securely through third-party payment providers)

2.2 Photo Uploads

Important: When you upload photos for assessment purposes, we collect:

• Photos of your scalp/hair from various angles
• Any metadata associated with uploaded images

These photos are used exclusively for:

• Assessing your suitability for hair transplant procedures
• Sharing with partner clinics for medical evaluation
• Creating treatment recommendations

We do not use your photos for marketing purposes without your explicit written consent.

2.3 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See our Cookie section below

3. How We Use Your Information

We use collected information for:

Purpose	Legal Basis
Processing your consultation requests	Contract performance
Coordinating with partner clinics	Contract performance / Consent
Arranging travel and accommodation	Contract performance
Providing customer support	Contract performance / Legitimate interest
Sending service-related communications	Contract performance
Marketing communications (with consent)	Consent
Improving our services	Legitimate interest
Legal compliance	Legal obligation

4. Information Sharing with Third Parties

4.1 Partner Clinics

Important: To facilitate your hair transplant procedure, we share relevant information with our partner clinics in Thailand, including:

• Your contact information
• Medical history and health information
• Photos uploaded for assessment
• Treatment preferences and requirements

Partner clinics are bound by their own privacy policies and Thai medical privacy regulations. By using our services, you consent to this sharing for the purpose of receiving medical care.

4.2 Service Providers

We may share information with trusted service providers who assist us with:

• Flight and hotel bookings (travel agencies)
• Payment processing
• Email and communication services
• Website hosting and analytics
• Customer relationship management

These providers are contractually bound to protect your information and use it only for specified purposes.

4.3 Legal Requirements

We may disclose information when required by law, court order, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of users or others

5. International Data Transfers

Your information may be transferred to and processed in Thailand, where our partner clinics are located, as well as other countries where our service providers operate.

We take steps to ensure adequate protection of your data during international transfers, including:

• Using secure transmission methods
• Working only with reputable partners with appropriate privacy practices
• Implementing contractual safeguards where possible

By using our services, you consent to the transfer of your information to Thailand and other countries necessary for service delivery.

6. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Secure storage systems
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain:

• Active client records: Duration of service plus 7 years
• Consultation requests (not converted): 2 years
• Marketing data: Until consent is withdrawn
• Photos: Duration of assessment/service plus 2 years, unless longer retention is requested

8. Your Rights

Depending on your location, you may have the following rights:

8.1 Access

You can request a copy of the personal information we hold about you.

8.2 Correction

You can request correction of inaccurate or incomplete information.

8.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

8.4 Restriction

You can request that we limit how we use your information.

8.5 Portability

You can request a copy of your data in a structured, commonly used format.

8.6 Objection

You can object to processing of your information for certain purposes.

8.7 Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time.

To exercise these rights, contact us using the details in Section 12. We will respond within 30 days.

9. Cookies and Tracking

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

9.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage (e.g., Google Analytics)
• Marketing Cookies: Used for advertising purposes (with consent)

9.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

10. Marketing Communications

We may send you marketing communications about our services if you have:

• Opted in to receive marketing
• Previously used our services (with opt-out option)

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it promptly.

12. Contact Us

For privacy-related inquiries or to exercise your rights, contact us:

• Email: privacy@hairtransplantthailand.com
• General Email: info@hairtransplantthailand.com
• WhatsApp: +44359143312

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

For significant changes, we will provide prominent notice or direct notification where appropriate.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first. We take privacy concerns seriously and will work with you to resolve any issues.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority or privacy regulator.